Paybyplatema and E-ZPass are both accepted methods of toll payment in Massachusetts. They are compatible with various toll roads and bridges throughout the state, making them convenient options for drivers who frequently travel on these routes.
E-ZPass is a transponder-based system that uses a small device mounted on a car’s windshield to automatically deduct tolls from a prepaid account. Paybyplatema, on the other hand, uses the vehicle’s license plate number to identify the driver and charge the tolls to their account.
While both systems are widely accepted, there are some differences to consider when choosing between them. For example, E-ZPass requires the purchase of a transponder device and the establishment of a prepaid account, while Paybyplatema does not require any upfront costs or commitments.
If you received a toll violation or an invoice from www.PayByPlateMA.com, and you believe it was issued in error or want to dispute a charge, you have the right to file an appeal. Here’s a step-by-step guide on how to file an appeal through Pay By Plate MA.
File an appeal through Pay By Plate MA
If you feel you got a toll violation notice in error, PaybyPlateMA provides an appeals process. Visit WWW.PaybyPlatema.Com and follow the appeals process. Provide all required information and supporting documentation to support your case. PaybyPlateMA will consider your appeal and reply appropriately. Please check this appeal form
How to Appeal a Pay By Plate MA Toll Violation or Invoice
Step 1: Gather Required Information
Before you begin the appeal process, make sure you have the following details:
- Invoice or Notice Number (found on your bill)
- License Plate Number
- Vehicle Information
- Date and Time of Toll
- Reason for Appeal (e.g., wrong plate, vehicle sold, already paid, not your vehicle)
Step 2: Visit the Official Website
- Go to: www.paybyplatema.com
- Click on “Violations” or “Dispute a Violation” (depending on the current layout).
- Log in using your invoice number and license plate number.
Step 3: Submit the Appeal Online
You’ll be directed to an appeal or dispute form.
Fill in:
- Your contact information
- Your reason for appeal
- Upload any supporting documents (e.g., bill of sale, lease termination, proof of payment, photos)
Once submitted, you’ll get a confirmation number or email for your records.
Step 4: Wait for Response
- The appeals team will review your case.
- You’ll typically receive a decision via email or mail within 2–4 weeks.
- If your appeal is successful, the charge may be dismissed or adjusted.
Appeal by Mail (Alternative Option)
If you prefer to submit your dispute by mail:
Mail to:
EZDriveMA Customer Service Center
P.O. Box 8007
Boston, MA 02266-8007
Include:
- A written explanation
- Copy of the violation/invoice
- Any supporting evidence
- Your contact info
Need Help?
- Customer Service: 1-877-627-7745
- Hours: Monday–Friday, 9 AM to 5 PM
- Or visit a Customer Service Center in-person (e.g., Auburn, Boston RMV, Natick).
Important Reminders:
- You must file your appeal before the due date shown on your invoice.
- If your appeal is denied and you don’t pay, late fees and registration holds may apply.
- Appeals do not stop the clock on penalties unless explicitly stated.
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