PaybyPlateMA Customer Service

If you are anything like most people, you don’t give much thought to customer service until you require their support. If you use it, you want it to be simple to locate and provide you with a speedy solution to the problem. This is where PaybyPlateMA comes into its own.

Their customer service team is open 24 hours a day, seven days a week, to help you with any problems. They also always make changes to their process to ensure they can solve your problem as quickly and efficiently as possible.

You can contact their customer care team by using the portal on their website or the IVR system on their telephones. If, on the other hand, you wish to go to the PaybyPlate customer support center in Massachusetts in person, you will first be required to make a booking at one of the open centers.

It is also important to highlight that walk-in visits to the official centers are only allowed if an appointment has been made in advance.

Therefore, should you ever encounter an issue with your PaybyPlateMA account, please get in touch with their customer service department immediately.

How do I book an appointment online for visiting PaybyPlate MA?

Here is how you may schedule an appointment to see PaybyPlate MA using the system for booking appointments online.

  • Go to the official website –
  • Now, select the available locations from the drop-down menu.
  • You will see all its contact information and times as soon as you choose the location below.
  • Once you click the “Book an Appointment” button, you’ll be taken to a new site where you can make your appointment. You need to fill in your first and last name, as well as your cell phone number.
  • After providing the information described above, you will be required to select the service you want from among the various possibilities presented to you. After that, you can choose an appointment time from among the available time slots and finalize your booking.

PaybyPlateMA Customer Support

If you need assistance with E-ZPass Massachusetts or Pay By Plate Massachusetts, you can contact the official customer support team by using the following information:

  • Telephone: (877) 627-7745
  • Email: [email protected]
  • Website:
  • Fax: (508) 786-5222
  • Customer Service Center: 27 Midstate Drive Auburn, MA 01501-1800 

When you have the payment form, never use the pay-by-number service. If a person agrees to pay by mail to the United States, they can do so by:

Commonwealth of Massachusetts

  • EZDriveMA Payment Processing Center
  • P.O. Box – 847840
  • Boston
  • MA 02284-840

Additionally, you may submit payment via check to

EZDrive MA Customer Service Center

  • P.O. Box 8007
  • Reddish-brown, MA 01501-8007
  • Customer Service Pay By Plate MA

Customers who need to mail in a replacement payment may do so by writing to

EZDrive Customer Service Center

  • P.O. Box 8007
  • Reddish brown
  • Massachusetts 01501-8007

You can write to if you are unhappy with the service.

EZDriveMA Customer Service Center

  • 27 Midstate Drive Auburn
  • MA 01501 – 1800
  • Fax: 508-786-5222

If you need assistance with your PaybyPlateMa login account, please email us at the following address:

  • EZDriveMA Customer Service Center,
  • P.O. Box 8007,
  • Brown
  • Massachusetts 01501-8007

You can use video images of license plates to pay the toll at, the official license plate website.

The portal is an excellent example of how technology has improved because it has made it easy for the management team to keep track of drivers all over the state. PaybyPlateMa can help drivers who hate waiting in line to pay tolls and waste time.

There are no appointments available, what should I do now?

If there are no available appointments through the portal, have patience and revisit the page at a later time during business hours.